Open today · 8am – 7pm 47 Bell Villas, Ponteland NE20 9BD
24hr emergencies: 01661 679010
About River Vets

A different kind of veterinary care.

River Veterinary Care is an independent small-animal practice in Bell Villas, Ponteland — built around modern facilities, gold-standard medicine, and the kind of personal care your pet deserves.

We're open 24 hours a day, 365 days a year, and your pet will always be seen by the same small team who already know them.

Alex Hirst with two cocker spaniels in the woods

"We set out to build the kind of practice we'd want for our own pets — one where time, transparency and continuity aren't extras."

Alex Hirst — Founder & Lead Vet
River Vets reception in Bell Villas, Ponteland
Our story

Independent, local, uncompromising.

River Vets opened its doors as something of a quiet rebellion — a return to the way veterinary practice used to feel. No corporate templates, no production-line consults, no rotating roster of locums. Just a small team who know your pet, working in a building purpose-built for modern medicine.

Founder Alex Hirst spent years in the industry watching the personal side of veterinary care get squeezed by scale. He set out to prove that an independent practice could offer everything a referral hospital does — keyhole surgery, advanced orthopaedics, in-house diagnostics, 24-hour inpatient care — without losing the warmth of a village vet.

What's grown from that is something we're quietly proud of: a practice with one of the highest review averages in the region, a waiting list of new patients, and a team of vets, nurses and care assistants who genuinely love what they do.

24/7
365 days a year
4.9★
89 Google reviews
In-house
no external out-of-hours
What we believe

Three things we won't compromise on.

The principles every consult, surgery and follow-up at River is built on.

01 / Time

Long enough appointments.

Twenty-minute consults as standard, longer when they need to be. Your pet doesn't run on a stopwatch — neither do we.

02 / Continuity

The same faces, every time.

From the first phone call to the post-op check, you'll see the same small team. We don't do locum lotteries.

03 / Transparency

Honest answers and honest pricing.

Clear quotes, plain-English explanations and a written plan you can take home. No surprise add-ons at the till.

Meet the team

The people you'll get to know by name.

A small, dedicated team of vets, nurses and care assistants — led by founder Alex Hirst.

Alex Hirst with two cocker spaniels
Alex Hirst
Founder · Lead Vet
Holds an advanced GP certificate in small animal surgery and is highly skilled in keyhole and orthopaedic procedures.
// Jo
Jo Henderson
Practice Manager
Back to vet life after missing the cuddles too much. Owns a feisty Chihuahua called Charles.
Emily Dorner with a brindle whippet
Emily Dorner
Registered Veterinary Nurse
Qualified in 2016 and spent two years in Sri Lanka working with street dogs. Loves theatre nursing and teaching.
// Katie
Katie Bell
Registered Veterinary Nurse
With River from the very beginning. Recently fully qualified — a familiar face you'll know well.
// Zoe
Zoe McAllister
Registered Veterinary Nurse
// Ellie
Ellie Watson
Student Veterinary Nurse
// Freya
Freya McClelland
Student Veterinary Nurse
Started as a volunteer to gain veterinary nursing experience and quickly became a vital part of the team.
// Rachel
Rachel Gallon
Animal Care Assistant
// Vicki
Vicki Wright
Practice Co-ordinator
// Erin
Erin Barratt
Client Care Advisor
Join us
We're growing.
If you'd love to be part of an independent practice doing things properly, get in touch.
Get in touch

Register your pet, or book a visit.

New patients welcome. Drop us a line, give us a ring, or use the online booker — whichever feels easiest.