Terms & Conditions

These terms and conditions apply to your use of the River Veterinary Care website and to the provision of veterinary services by River Veterinary Care Ltd.

About us

River Veterinary Care Ltd is a veterinary practice registered in England and Wales, operating from 47 Bell Villas, Ponteland, NE20 9BD. Our vets are registered with the Royal College of Veterinary Surgeons (RCVS).

Veterinary services

All veterinary advice and treatment is provided by qualified veterinary surgeons and nurses. By registering with us, you confirm that you are the owner of the animal(s) presented for treatment, or that you have authority from the owner to authorise treatment.

You are responsible for ensuring your pet is presented safely and that you inform us of any relevant history, including previous treatments, medications, or known conditions.

Payment

Payment is due at the time of consultation unless prior credit arrangements have been agreed in writing. We accept all major credit and debit cards. We strongly recommend that all clients take out pet insurance to help cover the cost of unexpected illness or injury.

Pet Health Club

Our Pet Health Club is a monthly subscription plan. Full terms and conditions for the Pet Health Club are provided at the time of sign-up. The plan is non-transferable and covers only the named animal(s).

Appointments and cancellations

We ask that you give us as much notice as possible if you need to cancel or rearrange an appointment. Repeated missed appointments may result in a cancellation fee being charged.

Website use

The content on this website is provided for general information only. It does not constitute veterinary advice and should not be relied upon as such. Always consult a qualified vet for guidance specific to your pet.

We make reasonable efforts to keep the information on this site accurate and up to date, but we cannot guarantee that all content is complete or error-free.

Limitation of liability

To the fullest extent permitted by law, River Veterinary Care Ltd excludes liability for any indirect or consequential losses arising from use of this website. Nothing in these terms limits our liability for death, personal injury caused by negligence, or any other matter that cannot be excluded by law.

Governing law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to these terms

We may update these terms from time to time. The current version will always be available on this page. Last updated: May 2026.